1. Introduction
EBUS Edge ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our products and services.
2. Information We Collect
2.1 Personal Information
We may collect the following types of personal information:
- Name and contact information (email, phone number, address)
- Account credentials and profile information
- Payment and billing information
- Usage data and analytics
- Device information and IP addresses
- Cookies and similar tracking technologies
2.2 Health Information (OmniRapha)
For OmniRapha (our AI Health System), we may collect health-related information including:
- Medical records and health data
- Symptom information and health assessments
- Device data from health monitoring devices
- Appointment and treatment information
3. How We Use Your Information
We use your information for the following purposes:
- Provide and maintain our services
- Process transactions and payments
- Communicate with you about our services
- Improve our products and user experience
- Ensure security and prevent fraud
- Comply with legal obligations
4. Information Sharing and Disclosure
We may share your information in the following circumstances:
- With your explicit consent
- With service providers who assist us in operating our services
- To comply with legal requirements or court orders
- To protect our rights, property, or safety
- In connection with a business transfer or acquisition
5. Data Security
We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. This includes encryption, access controls, and regular security audits.
6. Your Rights
Depending on your location, you may have the following rights:
- Access: Request a copy of your personal data
- Rectification: Correct inaccurate personal data
- Erasure: Request deletion of your personal data
- Portability: Export your data in a portable format
- Objection: Object to certain processing activities
- Restriction: Request restriction of processing
7. Cookies and Tracking Technologies
We use cookies and similar technologies to enhance your experience, analyze usage, and provide personalized content. You can control cookie settings through your browser preferences.
8. International Data Transfers
Your information may be transferred to and processed in countries other than your country of residence. We ensure appropriate safeguards are in place for such transfers.
9. Children's Privacy
Our services are not intended for children under 13. We do not knowingly collect personal information from children under 13. If we become aware of such collection, we will take steps to delete the information.
10. Ghana Data Protection Act
Where we process personal data in Ghana, we aim to comply with the Data Protection Act, 2012 (Act 843), including lawful basis for processing, data subject rights, and appropriate security measures.
11. Product-specific privacy
Each EBUS Edge product may collect different data depending on its use case:
- Zula: order, chef profile, delivery, and payment data for food services.
- AgoraVibe: seller, catalog, social posts, and transaction data for commerce.
- ArteeZan: job posts, quotes, artisan verification, and escrow payment data.
- Anijest: community profile, messages, and creator content data.
- OmniRapha: health-related data processed only in pilot environments with heightened safeguards — see our AI Ethics policy.
12. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new Privacy Policy on this page and updating the "Last updated" date.
13. Contact Us
If you have any questions about this Privacy Policy or our privacy practices, please contact us at:
- Email: privacy@ebusholding.com
- Address: 2nd Floor, 5 Liberty Avenue, East Legon, Accra, Ghana
- Phone: +233 (54) 334 0697
14. Data Protection Officer
For EU residents, you can contact our Data Protection Officer at:
- Email: dpo@ebusholding.com
- Address: Data Protection Officer, M 137/2, NEAR UPSA, MADINA, La Nkwantanang-Madina, GREATER ACCRA, Ghana