Support Center

Get help with Ebusholding products. Find answers to common questions, contact our support team, and access our comprehensive knowledge base.

How Can We Help?

Choose the support channel that works best for you.

Live Chat

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Available: 24/7
Response: < 2 minutes

Email Support

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Available: 24/7
Response: < 4 hours

Phone Support

Speak directly with our support specialists

Available: Mon-Fri 9AM-6PM PST
Response: Immediate

Quick Links

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Getting Started Guide

Learn how to use our products effectively

API Documentation

Technical documentation for developers

Status Page

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Community Forum

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Frequently Asked Questions

Find answers to the most common questions about our products and services.

General

What is Ebusholding?

Ebusholding is a technology conglomerate with four innovative products: Zula (bulk food platform), ShopsVibe (social commerce), Anime Social (community platform), and AI Health System (healthcare technology).

How do I get started with Ebusholding products?

You can get started by visiting our individual product pages, requesting a demo, or signing up directly on the product you're interested in. Each product has its own onboarding process.

Do you offer enterprise solutions?

Yes, we offer enterprise solutions for all our products. Contact our sales team at sales@ebusholding.com to discuss your specific needs and requirements.

Zula

How do I become a chef on Zula?

To become a chef on Zula, you need to complete our verification process, which includes background checks, culinary experience verification, and platform training. Apply through our chef onboarding process.

What are the fees for using Zula?

Zula charges a small commission on each order processed through the platform. The exact fee structure depends on your location and order volume. Contact us for detailed pricing information.

How do I track my orders on Zula?

You can track your orders through the Zula app or web platform. You'll receive real-time updates on order status, preparation progress, and delivery tracking.

ShopsVibe

How do I set up a shop on ShopsVibe?

Setting up a shop on ShopsVibe is easy. Create an account, complete the seller verification process, and start listing your products. Our platform provides tools for inventory management, order processing, and customer communication.

What payment methods does ShopsVibe support?

ShopsVibe supports multiple payment methods including credit cards, PayPal, bank transfers, and digital wallets. We also offer flexible payment terms for enterprise customers.

How do I handle returns and refunds?

ShopsVibe provides built-in tools for managing returns and refunds. You can set your own return policies, and our platform handles the refund process automatically when approved.

Still Need Help?

Can't find what you're looking for? Our support team is here to help you with any questions or issues you might have.

Support Hours

Live Chat
24/7 Available
Email Support
24/7 Available
Phone Support
Mon-Fri 9AM-6PM PST