Support Center
Get help with EBUS Edge products. Find answers to common questions, contact our support team, and access our comprehensive knowledge base.
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Frequently Asked Questions
Find answers to the most common questions about our products and services.
General
What is EBUS Edge?
EBUS Edge is a Ghana-based software company and consultancy. We build five products—Zula, AgoraVibe, ArteeZan, Anijest, and OmniRapha—and also take on custom software development projects for partners.
How do I get started with EBUS Edge products?
You can get started by visiting our individual product pages, requesting a demo, or signing up directly on the product you're interested in. Each product has its own onboarding process.
Do you offer enterprise solutions?
Yes, we offer enterprise solutions for all our products. Contact our sales team at sales@ebusholding.com to discuss your specific needs and requirements.
Custom software
How do I start a custom software project?
Visit our Services page or contact us with topic Custom software. Share your goals and timeline—we will follow up within 1–2 business days to discuss fit and next steps.
What does your engineering team build?
Web and mobile apps, MVPs, APIs, dashboards, integrations, and technical advisory work. See /services for our full offerings and process.
How is this different from product support?
Product support is for Zula, AgoraVibe, and our other platforms. Custom software is paid client work where our team builds for your organization—use sales@ebusholding.com or the contact form.
Zula
How do I become a chef on Zula?
To become a chef on Zula, you need to complete our verification process, which includes background checks, culinary experience verification, and platform training. Apply through our chef onboarding process.
What are the fees for using Zula?
Zula charges a small commission on each order processed through the platform. The exact fee structure depends on your location and order volume. Contact us for detailed pricing information.
How do I track my orders on Zula?
You can track orders on zulaeats.com or in the Zula Eats app for iPhone and iPad. You will receive updates on order status, preparation, and delivery.
AgoraVibe
How do I set up a shop on AgoraVibe?
Create an account on agoravibe.com, complete the seller verification process, and start listing your products. The platform provides tools for inventory management, order processing, and customer communication.
What payment methods does AgoraVibe support?
AgoraVibe supports multiple payment methods including credit cards, PayPal, bank transfers, and digital wallets. We also offer flexible payment terms for enterprise customers.
How do I handle returns and refunds?
AgoraVibe provides built-in tools for managing returns and refunds. You can set your own return policies, and our platform handles the refund process automatically when approved.
ArteeZan
What is ArteeZan?
ArteeZan is a marketplace that connects customers with verified artisans for home and business jobs—quotes, hiring, and escrow-backed payments.
How do I post a job?
Visit artisan.ebusholding.com, describe your job, add photos if helpful, and receive quotes from artisans near you.
How do payments work?
Payments can be held in escrow until you confirm the job is completed to your satisfaction, reducing risk for both sides.
Still Need Help?
Can't find what you're looking for? Our support team is here to help you with any questions or issues you might have.